Frequently Asked Questions

We know that people have questions about our extensions. We hope you find these frequently-asked questions helpful. If you need any information not provided here, please feel free to contact us.

  • Licensing: Is the license per installation or per domain?
    The license is per installation. If you have more than one domain under your installation, enter your domain names, separated by commas, in the domain field when you fill in the add to cart form.
  • Refunds: Do you offer a money back guarantee?
    We do not offer refunds as we usually help our clients with the installation and provide suggestions for modifications in case any are needed.

    In the case of complex themes, conflicting extensions or simply a lack of know-how, we recommend our customers add the "Extension Installation" option, which allows for us to make the corresponding adjustments.
  • Pricing: Do you offer any type of discount?
    We offer discounts for long-term customers, or in case we develop the e-commerce site. We cannot offer free services to an e-commerce site that is expecting to sell products.
  • Delivery: How do I get the extension I purchase?
    We will send you the installation files soon after the order has been placed.